Frequently Asked Questions
Got Questions? We’ve got answers.
General FAQ’s
What payment methods do you accept?
We respect your hustle. That’s why we take secure credit/debit cards, Apple Pay, Google Pay, and PayPal—everything you need, nothing you don’t.
How long until my order ships?
Most orders ship within 12–24 hours. You’ll receive tracking details and an ETA—no silence, just clarity.
Do you ship internationally?
Culture crosses borders. We ship globally—just know duties or taxes may land in your curb, not ours.
What’s your return policy?
We don’t do drama. If something arrives flawed, drop us a line within 10 days of delivery, and we’ll sort a replacement or refund.
Can I exchange an item for a different size or style?
Exchanges aren’t automatic. If your order missed the mark, just return it and place a new one. Quick, clean, cultural respect.
My order didn’t arrive or it got damaged—what now?
If delivery fails or a piece arrives busted, let us know ASAP. We’ve got your back—always.
How do I care for my wraps and tees?
Handle with heritage. Hand-wash cold, air dry, and keep them away from harsh chemicals—looming longer, living truer.
Do your wraps actually work with dreadlocks?
Absolutely. Our wraps are loc-friendly by design—roomy, strong, protective. Wrap it. Protect it. Own it.
Do you accept wholesale or custom orders?
We move in collaboration, not conformity. For bulk, custom, or collab orders, reach out—let’s build something rooted together.
How can I contact customer support?
Need anything? We’re one heartbeat away: hit us at support@dreadheadworld.com or message us on IG @DreadHeadWorld. We’ll show up.